Rental Length -A rental day is defined simply as the number of nights that you will have the gear. If you pick up your gear on Monday at noon and return it on Wednesday at 5 PM, this will be considered as a two day rental.
Minimum Rental Periods - Our pricing is based on a two night minimum to accomodate our labor costs for cleaning and restocking the gear. One night rentals will be considered, but a $25 fee will be added. All reservations need to be finalized in advance.
Cancellation - If you cancel your reservation more than 7 days from your arrival date, you will be issued a full refund. If you cancel less than 7 days from your arrival date, a $25 restocking fee will be deducted from your deposit. We're happy to reschedule your reservation if your dates get rained out prior to your arrival.
Deposit -When you place your order, a $100 deposit will be taken to cover missing or damaged gear. The balance will be taken 30 days from your arrival date. If there is nothing damaged or missing upon return, the full deposit will be credited to your card within five days. If any gear is missing or damaged, we will contact you with the details. Perhaps you left something by mistake in your car and can return it to us. If gear is actually missing, the replacement cost will be deducted from the deposit. The amount deducted from the deposit for damaged gear will be assessed on a case by case basis (see below). Any balance remaining in the deposit will be credited to your card. If missing or damaged gear exceeds the deposit amount, the extra balance due will be charged to your card.
Damage -We assume that there will be a normal amount of wear and tear associated with any outdoor activity. However, rips, tears, dents, stains, excessive dirt or missing parts will result in deductions from your deposit for repair or replacement.Please note that cooking gear used over an open fire will be considered in need of full replacement.
Loss of Gear - You are responsible for the gear at all times between pick-up and return to our facility. We provide no insurance against loss.
Price Guarantee - We're so sure of the value that we offer that we'll beat any competitor's prices. Make sure that you include the shipping costs for mail order rental companies in their total price.